We would like to process your order as efficiently as possible. To help us to do this please follow the tips below.
- Please identify the chassis number of the car(s) that the part(s) are required for and include this information with all orders and enquiries.
- Please include your customer account code where known (first 3 letters of your last name, or company name followed by 3 numbers, eg. BEN100.) It is shown in the subject line of emails we send to you and on all invoices.
- Where possible please identify the item(s) you require by our part number or the Rolls-Royce part number.
If you are unable to identify the item(s) by part number please provide the following information:
- Close up, well focused photograph(s) highlighting the defining features of the item(s)
- Application: where on the car the item is fitted. Please be as accurate and descriptive as possible when defining the location of the part. For example, if you need a cylinder head stud, consider whether it goes from the cylinder head to the block, or from the cylinder head to the exhaust manifold.
- Material specification where appropriate, eg. brass, copper, steel.
- Accurate dimensions where appropriate. Items such as nuts, bolts, screws and washers are often identified by their dimensions so please provide the following information where possible:
- Thread size
- External diameter
- Internal diameter
- Length and where the measurement is taken from
- Thickness.
Please remember the more information you can provide, the more likely we are to be able to identify the part(s) you require.